Frequently Asked Questions
1. How do I place an order?
Orders are placed via our website, facebook page or you can also call directly to us to place a phone order. For phone orders, you can reach at +65 81339797.
2. How do I create an account?
Follow these 3 simple steps to create an account:
- Click on Login
- Select Register
- Fill in particulars and click Continue
3. How do I know if something’s going to be on sale?
The best way to be notified is via our newsletter and our Facebook page, be sure to “Like” us!
4. How do I know what size to buy?
Specific measurements and size details for items can be found on the individual product pages themselves. For general size charts and information, please refer to our Size Giude link which is available in the Information menu on the website footer.
5. How do I change my address or cancel my order?
If you’ve just finished placing your order, please call us and we’ll try to modify your order. In case, please call us for further assistance as soon as possible.
6. I have received an incorrect/missing/defective item in my order, what should I do now?
We are very sorry that this happened, please send us an email to firstname.lastname@example.org with the following information and we’ll rectify it!
- Order ID
- What's wrong? (i.e., incorrect order/missing item/defective product)
Else go to the Retuens page which is avaliable in the Customer service menu on the website footer. Kindly fill it up and submit the details.
7. How do I use my discount/promo/voucher code?
Go to shopping cart after items have added to cart and use your coupon code is as easy as 1-2-3!
- Select use Coupon code option
- Enter the coupon code at the text field.
- Click on Apply Coupon button.
8. I am unable to use vouchers and discounts on certain products. What's wrong?
We have some products that are non-sale items as we have to adhere to our supplier’s recommended price. Kindly contact us if you have any queries.
9. What forms of payment do you accept?
We offer a number of payment methods:
- Bank Transfer to POSB/ OCBC Account ( Singapore Customers)
- PayPal without or with Debit/Credit card (Both International and Singapore Customers)
- Western Union Money Transfer ( International Customers)
10. My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions are followed up by a confirmation email that contains an order number within purchase information. If you have not received confirmation via email, please try placing your order again.
11. What is PayPal?
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
12. How do I sign up for PayPal?
You can sign up for a PayPal account here.
13. How do I use a Paypal payment option?
Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.
14. How is billing done for PayPal?
Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. For more information, please refer here.
15. What do I do if I have questions about my PayPal account?
You may contact PayPal customer service here for support.
16. When are funds transferred out of my PayPal account for my order?
PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service.
17. Do you offer free shipping?
Enjoy Free Courier Delivery for purchase of any 2 items at Fashion-Paradize and orders above $50 of products, (Note: Applicable for delivery within Singapore Only). Refer Shipping details.
18. Do you ship internationally?
Yes, we do ship to international locations. Refer Shipping details.
19. How do i make direct purchase from store?
Kindly contact our partners at Sinagapore and Malaysia. Refer Partners/Distributors details.
20. Do you offer wholesale items and price on your products?
Yes, we do wholesale with offering best prices and always welcome your partnerships.For any enquiries and wholesale orders, please contact us at email@example.com